Financial Disputes

1. Platform-Managed Transactions

All transactions must be managed by Mee6r. Transferring money directly to the seller or contacting the seller outside of the platform will not guarantee you anything. If something goes wrong with the seller, you cannot complain about it and you cannot receive compensation for damages.

Mee6r's escrow system is designed to protect both buyers and sellers. When you bypass this system, you forfeit every protection offered by the platform, including Buyer Protection, dispute resolution, and refund eligibility.

2. Fund Release & Inspection Window

When you transfer money through our platform, you have the option to release the money to the seller. Clicking the release button allows the seller to redeem the money to their bank account. You are responsible for clicking that button.

You must check the product you bought within 48 hours of delivery. After that time, the money becomes available for the seller to redeem or withdraw to their bank account. When purchasing something, make sure to test or inspect the item you bought. If there is a problem, report it to the platform's support immediately.

3. Off-Platform Communication

You are not allowed to contact the seller outside of the platform. You are not allowed to join any server, channel, or group with the seller from our platform. If something happens and you join a group chat, channel, or server with the seller and the seller scams you, we can do nothing.

You should never contact the seller outside the platform even if they told you to. Any agreement, promise, or arrangement made outside of Mee6r is not recognized by our dispute resolution system.

4. Reading Product Descriptions

When purchasing a new product, you must carefully read the description of the product and check if it meets your standards. For example, if you are purchasing a new account, then you must check the description and read it thoroughly, or you must ask the seller inside the platform's direct messages.

Claims that a product "did not match expectations" will not be accepted as valid dispute grounds if the product matches the description provided in the listing. It is your responsibility to clarify any ambiguity with the seller before purchasing.

5. Verified Seller Identification

All verified sellers are listed and all verified sellers have a check mark on them. Check marks mean that this seller or this person has verified their identity with a government-issued ID.

Purchasing from unverified sellers carries additional risk. While the platform's escrow and dispute systems still apply, we encourage buyers to prioritize verified sellers for high-value transactions.

6. Filing a Dispute

To file a dispute, navigate to the transaction in your dashboard, select "Report a Problem," and provide a clear description of the issue. Disputes must be filed within 48 hours of delivery confirmation. Disputes filed after this window will be rejected unless exceptional circumstances can be demonstrated.

• Select the affected transaction from your order history.
• Choose a dispute reason from the available categories (non-delivery, misrepresentation, damaged goods, etc.).
• Provide a detailed written explanation of what went wrong.
• Attach all relevant evidence (screenshots, chat logs, media proof).
• Submit the dispute. The seller will be notified and given a response window.

7. Evidence Requirements

The outcome of a dispute depends heavily on the evidence provided. Both buyers and sellers are expected to submit clear, verifiable proof to support their claims. Acceptable evidence includes:

• Screenshots of the product listing at the time of purchase.
• Screenshots of platform DMs between buyer and seller.
• Media proof showing the delivered product (screen recordings, images of the item or account).
• Proof of any defect, misrepresentation, or non-delivery.
• Any correspondence that took place within the platform's messaging system.

8. Dispute Resolution Process

Once a dispute is filed, the platform follows a structured resolution process:

• Step 1 - Notification: The seller is notified and given 48 hours to respond with their account of the situation.
• Step 2 - Review: Our support team reviews the evidence from both parties and the transaction record.
• Step 3 - Decision: A ruling is issued. Funds are either released to the seller or refunded to the buyer, depending on the outcome.
• Step 4 - Escalation (if needed): If either party disagrees with the initial ruling, they may request one escalation for a senior review within 24 hours of the decision.

Decisions are based on the preponderance of evidence. Mee6r reserves the right to request additional information from either party before issuing a ruling.

9. Refund Eligibility

A buyer may be eligible for a full or partial refund in the following circumstances:

• The product was never delivered.
• The product significantly differs from its listing description.
• The product is defective or non-functional and the seller cannot provide a working replacement.
• The seller failed to respond within the 48-hour window after the dispute was filed.

Refunds are not granted for buyer's remorse, failure to read the product description, or issues that arise from off-platform modifications made after delivery.

10. Chargeback Prohibition

Initiating a chargeback through your bank or payment provider while a dispute is active on the platform is strictly prohibited. Doing so circumvents our resolution process and may result in permanent account suspension.

If you have already filed a dispute on Mee6r, you agree to wait for the platform's ruling before seeking external remedies. Filing a chargeback simultaneously with a platform dispute will result in the dispute being immediately closed in the seller's favor.

11. Seller Response Obligations

When a dispute is filed against a seller, the seller has 48 hours to respond. Failure to respond within this window will result in an automatic ruling in the buyer's favor, and funds will be refunded.

Sellers must provide a clear, evidence-backed response. Vague denials or responses that do not address the buyer's specific claims will not be considered adequate.

12. Escalation to Support

If a dispute cannot be resolved through the standard process, either party may escalate the case to senior support. Escalations are reviewed on a case-by-case basis and may take additional time to resolve.

To escalate, use the "Request Escalation" button on the dispute page within 24 hours of the initial ruling. Provide a concise reason for the escalation. Repeated escalation requests without new evidence will not be processed.

13. Good Faith Requirement

Both buyers and sellers are required to participate in the dispute resolution process in good faith. This means providing honest information, submitting genuine evidence, and cooperating with support inquiries.

Attempts to manipulate the process - such as submitting forged evidence, providing false testimony, or coordinating with third parties to influence the outcome - will result in immediate account termination and permanent ban from the platform.

14. Fraudulent Disputes

Filing a dispute with the intent to obtain a product without paying for it - or to receive a refund for a product that was delivered as described - is considered fraud. Buyers found engaging in this behavior will face:

• Immediate closure of the fraudulent dispute.
• Permanent account suspension.
• A ban on creating future accounts, enforced through identity and device verification.
• Potential legal action if the fraudulent amount is significant.

Sellers who suspect a buyer is filing a fraudulent dispute should provide all relevant evidence and allow the platform to investigate. Retaliatory behavior against the buyer is prohibited.

15. Changes to This Policy

We may update this Financial Disputes policy as our marketplace evolves or as required by law. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will provide notice through the Platform or by email. Your continued use of Mee6r after changes take effect constitutes acceptance of the revised policy.

16. Contact

If you have questions about this Financial Disputes policy or need help with an active dispute, reach us through the support channels in your dashboard or our community Discord server at discord.gg/mr6.